Foster Care Manual: Grievance Procedure

This information has been excerpted from materials specific to one state. Be sure to check with your Foster Care Specialist for details in your state, county, or province.

1. Complaints are received from either clients, provider family members, or client’s family members.

2. Complaints are immediately taken to the Client Supervisor.

3. If the complaint is not resolved within 48 hours, it is to be put in writing and brought to the attention of the Clinical Director.

4. A written response will be provided by the Clinical Director within 5 working days.

5. If the complaint is still not resolved, it will be brought to the attention of the client’s casemanager/caseworker from the referral source.

6. If the complaint is not resolved within 5 more working days, it will be referred back to the referral source for a joint resolution.

7. Refer to Abuse Policy (click here). All reports of abuse will be investigated by this Agency and reported to the appropriate referral source. Appropriate disciplinary action will be taken against any perpetrators of abuse.